Terms and Conditions

1. Acceptance of Terms

By accessing our website, submitting a contact or estimate request form, or engaging us to perform any service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or request our services. We reserve the right to update these terms at any time, and your continued use of the website after any changes constitutes your acceptance of the revised terms.

2. Description of Services

Salinas Epoxy Flooring & Concrete Polishing provides concrete flooring and surface preparation services for residential and commercial properties, including but not limited to epoxy floor coatings, polished concrete, stained concrete, garage floor coatings, polyaspartic coatings, metallic epoxy, urethane cement flooring, terrazzo, concrete resurfacing, concrete sealing, pool deck coatings, and related services.

All services are provided by licensed and insured professionals. The specific scope of work, materials, and pricing for each project are set out in a written estimate or work order provided to the customer prior to any work beginning. Website descriptions of services are for informational purposes only and do not constitute a contract or guarantee of availability.

3. Estimates and Pricing

Estimates provided by Salinas Epoxy Flooring & Concrete Polishing are based on information available at the time of the assessment visit and are valid for 30 days from the date of issue unless otherwise stated in writing. Estimates are not binding contracts and may be revised if site conditions differ materially from what was assessed, if the scope of work changes at the customer's request, or if unforeseen conditions are discovered during work.

Any changes to the original scope of work that affect the price will be communicated to the customer before additional work is performed. We will not proceed with work that would increase the final cost without the customer's prior approval.

4. Scheduling and Cancellation

Project start dates are scheduled by mutual agreement and confirmed in writing or by phone. We ask that customers notify us at least 48 hours in advance if they need to reschedule or cancel a confirmed appointment. Late cancellations may result in a rescheduling fee to cover crew and material preparation costs already incurred.

We reserve the right to reschedule work due to weather conditions that would affect the quality of the installation, including excessive moisture, extreme temperatures, or other conditions outside the acceptable range for the products being applied. In these cases, we will contact you as soon as possible to arrange a new date.

The customer is responsible for clearing the work area before the scheduled start date as outlined during the estimate visit. Delays caused by an unprepared work area may result in rescheduling and additional fees.

5. Customer Responsibilities

By scheduling a project with us, you confirm that:

• You are the property owner or have authorization from the property owner to commission the work.
• The work area will be cleared and accessible on the scheduled start date.
• You will provide safe access to the property and the work area for our crew and any equipment needed.
• You will inform us of any known hazards, buried utilities, or conditions on the property that could affect the safety of our crew.

We are not responsible for damage to property or delays caused by conditions that the customer failed to disclose before work began.

6. Payment Terms

Payment terms for each project are stated in the written estimate or work order. Unless otherwise agreed in writing, a deposit may be required before work begins, with the balance due upon completion of the project. Accepted payment methods will be specified in the estimate.

Invoices not paid within the agreed timeframe may be subject to late fees as described in the work order. We reserve the right to place a mechanics lien on the property in accordance with California law if payment is not received after reasonable notice.

Disputes about an invoice must be communicated to us in writing within 7 days of receipt of the invoice. Failure to dispute an invoice within that period constitutes acceptance of the charges.

7. Warranty Disclaimers

Where a warranty is provided, it will be stated in the written work order or project agreement. Warranties cover defects in workmanship under normal use conditions and do not cover damage caused by improper use, failure to follow care instructions, exposure to conditions outside the product specifications, or damage caused by third parties.

To the fullest extent permitted by law, Salinas Epoxy Flooring & Concrete Polishing makes no warranties, express or implied, beyond those specifically stated in writing. This includes no implied warranty of fitness for a particular purpose beyond what is described in the written scope of work.

Warranty claims must be submitted in writing within the warranty period stated in the project agreement. We will evaluate the claim and respond within a reasonable time.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Salinas Epoxy Flooring & Concrete Polishing's total liability to you for any claim arising from our services or your use of our website shall not exceed the amount paid by you for the specific project giving rise to the claim.

We are not liable for any indirect, incidental, consequential, special, or punitive damages arising from our services or your use of our website, including loss of use, loss of business, or loss of income, even if we have been advised of the possibility of such damages.

9. Website Use

The content on our website - including text, images, and other materials - is provided for informational purposes only. We make reasonable efforts to keep the information accurate and up to date, but we make no guarantees about the completeness or accuracy of any content.

You may not copy, reproduce, modify, or distribute any content from our website without our express written permission. You agree not to use the website in any way that could harm, disable, or impair the site or interfere with any other party's use of it.

10. Dispute Resolution

We encourage you to contact us directly if you have a concern about any service we have provided. Most issues can be resolved quickly and informally through direct communication.

If a dispute cannot be resolved informally, both parties agree to attempt mediation in good faith before pursuing any other legal remedy. Any unresolved disputes shall be handled through binding arbitration in Salinas, CA, in accordance with the rules of the American Arbitration Association, except that either party may seek emergency injunctive relief in a court of competent jurisdiction.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising from these terms or our services that is not subject to arbitration shall be brought exclusively in the courts located in Monterey County, California.

12. Modifications to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect when posted to the website with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us: