Privacy Policy

1. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our website, we collect the information you submit. This may include your name, phone number, email address, service address, and a description of the project or service you are interested in. We only collect what you choose to provide.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical information. This includes your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. This information is collected in aggregate and is not linked to any personally identifiable information unless you have submitted a form.

Cookies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and help us understand how visitors use the site. Cookies do not contain your personal information on their own. You can control cookie preferences through your browser settings, though disabling cookies may affect how certain parts of the site function.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, or other inquiries you submit through our website.
• To schedule on-site assessments or service appointments.
• To communicate with you about your project, including follow-up messages and appointment reminders.
• To improve our website and understand how visitors use it, using aggregated analytics data.
• To comply with any legal obligations that apply to our business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Services

Our website uses a small number of third-party services to operate. These may include:

• Form providers - We use a third-party form service to collect estimate requests. Any information you submit through those forms is subject to that service provider's privacy policy as well as ours.
• Analytics tools - We may use web analytics services to understand site traffic and usage. These tools collect data in aggregated, anonymized form.
• Mapping services - Our contact page displays an embedded map from a third-party mapping provider. That provider may collect information about your visit in accordance with its own privacy policy.

We only work with third-party services that have reasonable data protection standards. We do not share your personal information with these providers beyond what is necessary to operate the service.

4. Data Retention

We retain information submitted through our website for as long as is necessary to fulfill the purpose for which it was collected - typically the duration of your project inquiry or business relationship with us - and for a reasonable period afterward for record-keeping purposes. If you would like us to delete your information sooner, please contact us using the information at the bottom of this page.

5. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have concerns about sharing sensitive information, please contact us directly by phone.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. As a California resident, you may have rights under the California Consumer Privacy Act, including the right to:

• Know what personal information we have collected about you.
• Request that we delete your personal information, subject to certain exceptions.
• Opt out of the sale of your personal information (we do not sell personal information).
• Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at the email address below. We will respond to verifiable requests within the timeframe required by applicable law.

7. Children's Privacy

Our website is intended for adults seeking home and commercial flooring services. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: